Mandurah FIFO Shuttles

Mandurah FIFO Shuttles Terms of Service

1. Cancellations Policy:

  • Cancellations must be made prior to 5 pm the evening before the scheduled transfer to receive a refund.
  • Refunds will be granted for short notice cancels due to illness or last-minute flight changes.
  • No refund will be provided if we turn up at your doorstep.

2. Late Arrivals:

  • Mandurah FIFO Shuttles and its affiliates are not accountable for late arrivals caused by poor road conditions, inaccurate information provided during booking, or mechanical failures of the vehicles.

3. Pickup Procedures:

  • If you are not present at the pickup location at the scheduled time, your driver will send a text stating “I’ve arrived” and will wait a maximum of 2 minutes past the booked pickup time.
  • Drivers will not knock on doors to find passengers.
  • Passengers must be ready to go at the pickup time given.

4. Transfer Responsibility:

  • Mandurah FIFO Shuttles is not responsible for passengers missing transfers due to not being at the pickup address on time.

5. Payment:

  • Payment is taken at the time of online booking.
  • No cash or EFTPOS options are available.

6. Smoking and Vaping:

  • Smoking or vaping is not permitted during transfers under any circumstances.

7. Passenger Behavior:

  • The driver has the authority to reject service to passengers exhibiting inappropriate behavior, excessive intoxication, rudeness, aggression, discrimination, or COVID-19 symptoms.

8. Reservation Guidelines:

  • Reservations must be made by 5.00 pm the day before, and late reservations may not be guaranteed.

9. No-Show and Late Cancellation Fees:

  • Passengers who fail to show up or cancel after 5 p.m. will be charged a 100% penalty of the fare.
  • For unforeseen circumstances, a credit for the fare will be issued for subsequent transfers.

10. Breakdowns and Uber Bookings:

  • In case of breakdowns, Mandurah FIFO Shuttles will book Ubers at their expense, and passengers are expected to have their own Uber account.
  • Reimbursement for Uber costs will be provided if booked due to a breakdown.

11. Alternate Pickups:

  • On occasions, pickups may occur in the Rockingham region, typically on Fridays, Mondays, or during school holidays with lower passenger numbers.

12. Forgotten Items:

  • Passengers are advised to have all necessary items, as the shuttle cannot return to collect forgotten items after pickup.

13. Tax Invoices:

  • Inform us if you require a tax invoice at the time of transfer, providing your email address.
  • Previous invoices cannot be retrieved; it is the passenger’s responsibility to notify us in advance.

14. Regular Passenger Bookings:

  • Regular passengers will receive an invoice the day before the transfer, with payment required by 5 pm the day prior.
  • Failure to inform us of a cancellation by 5 pm incurs a 100% non-cancellation fee.

15. Mobile Devices Usage:

  • Use of mobile devices for music or videos is permitted only with headphones or an earpiece to avoid disruption to other passengers.

16. Seat Belts and Passenger Conduct:

  • All vehicles are fitted with seat belts; passengers must wear them at all times and remain seated during transit.

17. Punctuality:

  • Passengers are requested to be out front and ready 5 minutes prior to the pickup time to avoid delays for others. Despite the given pickup time, readiness is expected 5 minutes prior.

18. Illness

  • Please use our short notice cancellation policy (clause1.) rather than travel while not well. Drivers have the right to ask passengers they deem unwell to wear a mask. Non compliance with a driver direction may end in your ride being terminated.