Mandurah FIFO Shuttles FAQ's
Booking FAQ's
How do I book an airport transfer with you?
To book a seat on our airport shuttle services, head over to our booking page and select the run that suits your schedule. From there, follow the prompts and fill in all the fields with your details. Be sure to complete payment via credit or debit card. Bookings are not confirmed until payment is complete.
Does Mandurah FIFO Shuttles have an app?
Yes, we do have an app. Click on this link when on a mobile device and save our app to your home-screen. Our old app, which is on the app store, will close in February 2024.
What information do I need to provide when booking a shuttle?
When booking online, you will need to provide the following information:
- Name
- Pickup address
- Passengers mobile number
- Email address
- Number of passengers
- Date of travel
- Drop off terminal
- Agree to T & C’s
How far in advance do I need to book a seat?
We take online bookings up to 5.00pm the evening before your transfer date. However, we advise you to book at least 24 hours in advance, as we are often fully booked. Tuesday, Wednesday and Thursday are the days that are super busy and book out fast
When can I book an airport shuttle?
Mandurah FIFO Shuttles takes bookings 7 days a week, 24/7 via our online booking system. Head over to our booking page. Choose the most convenient run that suits your flight time. Follow the instructions and complete all the required fields. Bookings will not be confirmed until payment is completed as you book.
Can I modify my airport shuttle reservation after booking?
Absolutely, Call, text, or email Mandurah FIFO Shuttles, and we will reschedule your airport transfer to the date and time required.
Do I get any sort of confirmation once I have made a booking?
Once you complete your booking, including the online payment, you will automatically be sent two emails to the email you entered as you booked. One is a confirmation, the other is your receipt. Depending on your email settings, these emails may go to your spam folder.
Can I cancel my booking and get a refund?
If you cancel your airport transfer before 5.00pm the night before, you will get a full refund. If you cancel after 5.00pm, you will only receive a refund if you have exceptional circumstances, as listed in our terms and conditions. To get the refund, you need to provide evidence of those circumstances.
Can I make a regular repeat booking?
Yes, we offer customers regular bookings. This is a much easier way for many FIFO workers to save continually booking. Give us a call (0407450131) between 8.00am and 5.00pm Monday to Friday and we can make the arrangements. If you use our regular booking system, we send an SMS at around 9.00am the day before your transfer. The SMS will include a link to an electronic invoice.
What payment methods can i use to book an airport shuttle?
Our online booking portal will accept all major credit and debit cards. If you are booked as a regular customer, your invoice can be paid via all major credit and debit cards.
How much will a shuttle cost to the airport?
The cost for a one-way trip from Dawesville to Secret Harbour, including the suburbs in-between, is $75 per passenger. This price is specifically for our early morning runs. Our mid-morning run is $90 per passenger, one-way.
General FAQ's
What suburbs do you service?
We service all suburbs, from Dawesville to Secret Harbour. We don’t, however, go out to Barragup and beyond in an easterly direction.
What time will my shuttle arrive at my home?
Your pickup time will vary slightly each time you use our services. We will send you a text message with your pickup time around 5.30pm, the night before your airport transfer
What happens if I sleep in and miss my shuttle?
We will only wait a maximum of two minutes past your given pickup time, as per out Terms & Conditions. If you are not out front and we are unable to contact you, you will miss your airport transfer. No refund will apply in this situation.
How accurate are your pickup times?
Pickup times are very accurate due to the software we use to calculate our schedules. We usually arrive, no more than two to three minutes, either side of the time you’re given. However, we ask that you be ready five minutes prior to the time given.
What days do you operate?
Mandurah FIFO Shuttles runs Monday to Friday, every week of the year. They operate on public holidays without any extra charge.
What are the pickup points in Mandurah?
Pick-up is from the address you provide as you book your airport transfer. People East of Mandurah can be picked up at the 7/11 service station on Lakes Road, Greenfields. People south of Dawesville can be picked up at the Ampol service station in Dawesville.
What airport terminals do you go to?
Mandurah FIFO Shuttles service all terminals at Perth Airport, including regional terminals. You choose your drop-off terminal when you book online.
Does Mandurah FIFO Shuttles offer private rides?
We only run shuttle services carrying multiple passengers to keep the cost to a minimum.
How much luggage can I take on and airport shuttle?
Generally, one case and a hand luggage is acceptable. If you have any more, please advise us in the additional information section as you book. If you have an oversize item, please take the measurements and call us (0407450131) prior to making a booking.
Can I eat or drink on an airport shuttle?
We have no problem with drinks in containers with sealed lids, like travel mugs. We prefer you refrain from eating, unless a medical condition requires it.
Does the shuttle stop for a bathroom break?
Unless requested, we do not stop for toilet breaks. Please don’t hesitate to ask if you require a bathroom.
Can I bring my pet on the airport shuttle?
The only animals permitted on our shuttles are registered assistance animals. As we carry several passengers, no pets are permitted due to possible allergy issues.
COVID-19 and Illness FAQ's
What do I do if I test positive for COVID-19?
Contact us immediately and send a picture of your positive test result, and you will be refunded
I have tested positive for COVID-19 a day or two after riding in a shuttle.
Please contact us as soon as you test positive; we can then let passengers who were on board at the same time know.
I am not feeling well; what should I do?
We prefer you don’t travel on a shuttle when unwell. This puts the health of other passengers at risk. Most employers prefer you stay at home anyway.
